Customer Code of Conduct
The Wichita Public Library enforces a code of conduct in order to provide a safe and pleasant environment for its customers. This Code is applicable to all Public Library property.
No person shall engage in any conduct that violates federal/state statutes or local ordinances or that creates a safety threat to other people, including but not restricted to the following:
- Threatening, physically harming, or interfering with staff or customers
- Stealing Library materials
- Damaging, defacing or destroying library property, or disrupting Library services
- Bringing explosive or dangerous biological or chemical agent into the Library
- Bringing guns, knives or other weapons into the Library in any manner other than as allowed by local ordinance or state statute
- Illegal use of controlled substances and possession of controlled substances, paraphernalia or simulated controlled substances
- Unauthorized consumption of alcoholic beverages on Library grounds
- Gross behavior in public such as urinating, defecating, exposing of genitals, etc.
- Engaging in disruptive or disorderly behavior
- Trespassing, refusing to leave the Library when ordered to do so by the Librarian-in-Charge or security officer
- Leaving a child age seven or under unattended in the library without the supervision of an adult
- Smoking or tobacco use in the library, including the use of electronic cigarettes
When a customer is observed engaging in illegal conduct, the police will be contacted. In addition to any court-imposed penalty the customer will be permanently banned.
The following behavior by a member of the public is not allowed in Library facilities as it disrupts the smooth and proper functioning of the Library:
- Remaining in the library after its regular closing time
- Playing audio equipment so that others can hear it
- Cell phone use during Library programs or in other areas as posted
- Eating in the library other than in designated areas
- Drinking non-alcoholic beverages from unapproved containers. Drinks with lids are required; spill-proof containers with twist-off or other secure lids are preferred. Drinking any beverage in the Wulfmeyer Special Collections Center or other areas as posted is prohibited. Drinks pose a potential risk to computer equipment and to Library collections. Customers are required to be responsible when drinking beverages in the Library
- Bringing animals or vehicles into the library, except as required by persons with special needs
- Interfering with others’ use of the Library through poor personal hygiene or excessive body odor/perfume/cologne
- Campaigning, petitioning, interviewing, canvassing, or surveying Library customers or staff.
- Failing to wear a shirt or shoes
- Misusing the restrooms (including use of the restrooms for changing clothes, graffiti, or bathing)
- Interfering with, obstructing or blocking free passage on library premises
- Bringing sleeping bags, bedrolls, blankets, large framed backpacks, luggage or bags of clothing into library buildings or leaving them unattended on library grounds
- Bringing shopping carts or wheeled conveyances into library buildings (with the exception of wheelchairs, baby strollers or carriages used for the actual transport of a person or child, or wheeled backpacks, book carriers or briefcases)
- Parking a bicycle, wheeled conveyance, shopping carts or other wheeled cart in any area other than at a designated bicycle rack
- Failing to keep personal belongings to oneself (The Library is not responsible for lost or stolen property. Library premises shall not be used for storage of personal belongings. Items left unattended are subject to removal and discard.)
- Any behavior or activity which disrupts use of the Library
All items brought into the Library are subject to inspection.
Customers observed behaving in ways identified as unacceptable in this code of conduct will be instructed to cease the behavior or leave the library. Failure to observe these rules by refusing to change conduct when asked will result in loss of Library privileges, including the right to visit Library facilities and grounds. Banning will usually be done first for a single day, then for a week, then for a month. Permanent banning for unacceptable behavior must be authorized by the Director of Libraries or his/her designee and will be used when repeated attempts to correct unacceptable behavior have failed or serious offenses have occurred.
Every child’s visit to the Library will be an enjoyable and safe experience. For the safety of the child, parents/legal guardians and caretakers should realize that Library personnel are not responsible for small children. Children under seven years of age may not be left unattended in the library. Older siblings under 12 years of age are not acceptable substitutes for legal guardians or caretakers.
If an unattended child under seven cannot locate his or her parent, legal guardian, or caretaker in the building within fifteen minutes of staff becoming aware of the problem, police will be called.
If an unattended minor under eighteen years of age remains in the Library fifteen minutes past closing, police may be called. Attempts may be made by staff to contact the minor’s parent, legal guardian or caretaker prior to calling the police.
Suspension of Privileges for Health and Safety Reasons
It is the responsibility of the Wichita Public Library to maintain a healthy and clean environment for all Library users and to protect the City's investment in Library collections, equipment and property. In order to fulfill this responsibility, the Library may restrict a user’s ability to borrow materials and/or to visit Library facilities when such use may jeopardize the health and cleanliness of Library facilities, collections and users.
Examples of situations where borrowing of materials may be suspended include, but are not limited to:
- Evidence that items on loan to a customer may have been returned with insects that are known to be damaging to library materials, or that can result in pest infestations in library facilities, e.g. roaches, silverfish and some types of beetles
Examples of situations where access to Library facilities may be suspended include, but not be limited to:
- Customers or customer possessions with fleas, lice, or bed bugs
- Customers with clothing that is stained with urine or feces
Should it become necessary to suspend Library privileges of a customer in order to protect Library collections, facilities or other users, notification of the suspension will be made by the Director of Libraries or Collection Development Division Manager.
Any customer that has privileges suspended under the terms of this policy may request a re-evaluation of the suspension under the terms of the reinstatement of Library privileges policy, CUS-002.